Star Tuckpointing PRIVACY POLICY effective August, 2009 

This privacy policy applies to and all websites and URL's controlled or operated by Star Tuckpointing which link to this policy, unless otherwise specified. This is a new privacy policy effective as of the date set forth above. Even if you read and approved a prior policy, you need to review this new version as it has been updated and revised. 

Titles and headings are provided for general reference and ease of use only, as information may be covered in more than one heading or under other headings. 

If users have questions or concerns regarding this statement, they should first contact Star Tuckpointing's privacy department at 

Information Collection

By providing your contact information to us, or by submitting a service request, you expressly consent to being contacted by us and by our service professionals and providers via phone, fax, email, mail or other reasonable means, at any of your contact numbers or addresses, in order that we may provide the services set forth on our Web site, service your account, reasonably address matters pertaining to your account or for other reasonable purposes related to our business. 

Service Request
We request information from the consumer in our service request interview process. A user must provide detailed information about the service requested. No financial information (such as credit card number, expiration date) is collected from the consumer. This information is used to provide consumers with a service quote. The information may also be used to contact the consumer to verify or clarify their service request or to customize the consumer's Web site experience or future Star Tuckpointing communication. 

Feedback, Ratings and Reviews and Testimonials
Additionally, we collect feedback from users (called ratings and reviews) about the performance of Star Tuckpointing. By providing such general feedback and testimonials to us, you consent to our use, publication and/or distribution of such feedback without compensation to you. You acknowledge that all such ratings and reviews are solely owned by Star Tuckpointing, and you consent to the publication of ratings and reviews about you and your business. 

Information Use

We store information that we collect through the Web site experience and activities, cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that detail their viewing preferences, activities and interactions with Star Tuckpointing. Consequently, collected information is tied to the user's personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site and to direct pertinent marketing promotions and communications to them. 

A cookie is a piece of data tied to information about the user and stored on the user's computer. We use both session cookies, which terminate when a user closes his browser, and persistent cookies, which remain on the user's computer until manually deleted. 

By setting a persistent cookie, we enable our users to not have to log in with a password more than once, thereby saving time while on our Web site. If users reject these cookies, they may still use our Web site. The only drawback to this is that the experience and/or access of a user may be limited in some areas of our Web site. 

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Web site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. 

Communications from Star Tuckpointing and its Service professionals

Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account via email, fax, phone or mail, and we reply to user inquiries via email or phone, or other reasonable means, in accordance with the user's wishes where applicable.

Sharing Information to Provide Services and to Conduct Our Business
We strive to preserve user privacy. We will not intentionally give, sell or divulge your personl information. However, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will always remain confidential. By way of example, we may disclose personal information when required by law wherein we have a belief that such action is necessary or advisable to comply with a judicial proceeding, court order, legal proceeding, process or investigation served on our business or Web site(s), or when we believe parties are misusing or attempting to misuse our Web sites or services, including but not limited to violating the law, committing fraud, deception, theft, attempting to harm or divert our business, engaging in threatening or inappropriate behavior or threatening to place, or placing themselves or others in danger. You should also be aware that courts of equity, such as U.S. Bankruptcy Courts, may have the authority under certain circumstances to require us to share or transfer your information to third parties. Finally, although we strive to protect your privacy, third parties beyond our control may unlawfully intercept or access transmissions or private communications. Therefore, we do not promise, and you should not expect, that your personal information or private communications will always remain private. 

Star Tuckpointing will not be responsible or otherwise liable for any use or disclosure of your personal information by a third party to whom Star Tuckpointing is allowed to disclose you personal information under this privacy policy.

Aggregate Information (non-personally identifiable)
Star Tuckpointing may share aggregated activity or statistical information with partners, advertisers or others, but such information shall not contain personally identifiable information. 

Business Transitions
In the event Star Tuckpointing goes through a business transition such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. See also, section entitled "Changes and updates to this policy..." set forth below. 

Links and Integrated Partnerships
This Web site contains links from and to other Web sites. Please be aware that Star Tuckpointing is not responsible for the privacy practices of such other Web sites. We encourage our users to be aware of this when they leave our Web site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by Star Tuckpointing’s Web site.

If a user elects to use our referral service for informing a friend about our Web site, we ask them for the friend's name and email address. Star Tuckpointing will automatically send the friend a one-time email inviting them to visit the Web site. Star Tuckpointing stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Star Tuckpointing at to request the removal of this information from our database. 

"Perfect security" does not exist on the Internet and we do not guarantee security of information or that unauthorized access will not occur. However, we take all reasonable precautions when protecting your personal information. Servers that store personally identifiable information are located in a supervised and/or locked facility. Users' personal information off line is restricted by our internal security procedures, and authorized access to such information is only provided to our employees who reasonably need the information for their areas of responsibility (for example, a billing clerk, a sales rep, a customer service representative or management). 

Your information may be transferred to and maintained in whole or in part on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and may be stored on equipment or in facilities leased or licensed from third parties. 

If users have any questions about the security at our Web site, users can send an email to 

Verification and Supplementation of Information
In order for us to better conduct our business it is sometimes advisable or necessary for us to verify and/or supplement the information we receive from service providers and users of our Web site with information from 3rd party sources, provided that such sources confirm to us that they are permitted to share such information, such information is publicly available or the collection is required or authorized by law. Examples of collection from other sources include collections from:

• insurance companies;
• government agencies or registries; and
• the Better Business Bureau; 

Enhancement of Marketing Profile
Occasionally, we purchase third party marketing data and add it to our existing user database to better target our advertising and provide pertinent offers we think our users would be interested in. We use this information to enhance or overlay the 'profile' of individual users. This aggregate marketing data is therefore tied to the users' personally identifiable information. See also the "Profile." 

Denial of Access to Personal Information
Your rights to access your personal information are not absolute. We may deny access:

• when denial of access is required or authorized by law;
• when granting you access would have an unreasonable impact on other people’s privacy;
• to protect our Company’s rights and property; or
• where the request is frivolous or vexatious.

If we deny your request for access to, or refuse a request to correct Personal Information, we will explain why. 

Changes and Updates to This Policy and to Star Tuckpointing Services, Products and Functionality of Web Site(s) 
We reserve the right to change our information, features, services, products, policies, promotions, disclosures and disclaimers at any time. Changes to this Policy will be in writing and be posted on our Web site as applicable. Please check these terms periodically for changes. At the top of the policy we indicate the date of an update. The continued use of any Star Tuckpointing services or of the applicable Star Tuckpointing affiliated web sites following the posting of changes to these terms will mean you accept those changes. 

Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at: 

Star Tuckpointing
5816 W. Irving Park Road
Chicago, Illinois 60634
(773) 286-3560 or (708) 829-6471